Return & Exchange


You have the right to cancel your order up to 14 days after receivement without giving a reason. After cancellation you have another 14 days to return the product(s). If you cancel your full order you will be fully credited including shipping if the product(s) and the package they came in arrive at our store in their original condition. That means, among other things: without missing parts, unused, and undamaged. Only the costs for return from your address to the return address of are yours. Depending on the carrier, the size and weight of the package as well as the shipping insurance that you require, the return costs are approximately €6.95 per package. For the exact rates, consult the website of the carrier of your choosing.

If you would like to cancel your order you can contact us via . You will then receive the cancellation form. After the form has been returned, the order amount due will then be refunded within 14 days after registration of your return, provided that the product(s) has already been returned in good condition.

A number of products that you can buy at are made to measure according to the specification you have entered. These are the vacuum hoses whose length you can determine yourself. Because these hoses are tailor-made for you, the right of withdrawal does not apply. This makes the sale final after successful payment.


Do you want to exchange a product? No problem, contact us via our contact page and we ensure that the product is exchanged. You will have to pay the costs for the return shipment of the old product. Unless the product was broken upon receivement. Then it naturally falls under the warranty and takes care of the return costs. If not damaged upon receivement the product to be exchanged must be in its original state. That means, among other things: without missing parts, unused, and undamaged.