Delivery & Stock
Delivery Netherlands
Orders are typically delivered to your home within two to three business days. An order containing one or more products on backorder will be shipped once all the products from the order are back in stock. In this case, you will receive status updates about your order, so you can see when your order is ready for shipment.
| Ordered on | Shipped on |
|---|---|
| Monday | Wednesday |
| Tuesday before 23.59h | Wednesday |
| Wednesday | Friday |
| Thursday before 23.59h | Friday |
| Friday | Monday |
| Saturday | Monday |
| Sunday | Monday |
| Country | Shipping cost | Delivery time | |
|---|---|---|---|
 | Austria | €17,95* | 3-4 working days** |
 | Belgium | € 8,95* | 2-3 working days** |
 | Bulgaria | €31,95* | 4-5 working days** |
 | Czech Republic | €24,95* | 5-7 working days** |
 | Denmarken | €17,95* | 4-5 working days** |
 | Finland | €18,25* | 4-5 working days** |
 | France | €16,95* | 3-4 working days** |
 | Germany | € 8,95* | 3-4 working days** |
 | Hongary | €23,95* | 4-5 working days** |
 | Italy | €18,95* | 4-5 working days** |
 | Luxembourg | €14,95* | 2-3 working days** |
 | Netherlands | € 5,95* | 2-3 working days** |
 | Norway | €25,95* | 4-5 working days** |
 | Poland | €23,95* | 4-5 working days** |
 | Portugal | €20,95* | 4-5 working days** |
 | Spain | €18,95* | 4-5 working days** |
 | Sweden | €23,95* | 3-4 working days** |
 | United Kingdom | €29,95* | 3-4 working days** |
* For large orders that need to be split into multiple shipments, an additional fee will be applied. The total shipping costs will be displayed on the checkout page.
The shipping costs within the Netherlands is €5.95, including VAT. For large orders that need to be split into multiple shipments, an additional fee will be applied. The total shipping costs will be displayed on the checkout page.
Within the Netherlands, we send our packages through DPD, DHL, and PostNL.
DPD
Most packages are shipped via DPD. After preparing your order for shipment, you will receive an email from DPD containing shipping information. If you provide your phone number during the checkout process, you can use the DPD tracking number and your phone number to modify the delivery time and/or delivery address if necessary. If you are not home at the specified time, DPD will attempt to deliver the package on the following business day. If delivery is unsuccessful, DPD will take the package to the nearest DPD pickup point.
DHL
If your package is being sent via DHL, you will receive an email from DHL with shipping information. If you’re not at home to receive the package at the specified time, the DHL email will include a link allowing you to provide the delivery person with customized delivery instructions. They will then deliver or place the package at a location designated by you.
Important: If the DHL delivery person misses you and you haven’t provided customized delivery instructions, the package will be automatically returned to us. Due to the often large dimensions of the boxes, your order usually cannot be taken to a DHL service point for pickup. If you wish to have the order resent to you, new shipping costs will apply.
PostNL
If your package is being sent via PostNL, you will receive an email from them containing shipping information. If the delivery person misses you, your package will be taken to a PostNL pickup point for you to collect. PostNL no longer leaves a ‘not at home’ card in the mailbox. Therefore, it’s recommended to easily track the status of your package through the PostNL app.
Delivery Europe
The shipping costs depend on the country to which the package is being sent. The shipping costs are listed above and will also be displayed when you enter your shipping information on the checkout page. The delivery times within Europe vary based on the destination country. The different shipping times are also provided above.
VAT Business orders outside The Netherlands
If your business is located outside of the Netherlands and you have a European VAT number, you can place orders based on the 0% VAT rate (intracommunity supply). When you enter your details on the checkout page, the VAT number will be automatically verified, and if confirmed, the VAT will not be included in the total. Please double-check before finalizing your order to ensure that the VAT has indeed been omitted. If VAT is still being calculated, please contact us so that we can manually create the order for you without VAT.
Pick-up
Normally, there is the option to pick up your order. Unfortunately, due to the ongoing coronavirus situation, this option is not available indefinitely. All orders will be shipped using DPD, DHL, or PostNL, and they will take precautionary measures during the delivery of your package as recommended by the RIVM (National Institute for Public Health and the Environment).
Stock
We have all the products in our own inventory, which allows us to deliver your order to you within three business days. If a product is not in stock, the expected restocking date will be indicated for that specific product. Would you like to be notified when a product you’re interested in becomes available again? You can easily do so by filling out the form provided on the page of the sold-out product.
